BuurtFix
This is version 2026-09-15.2 of this document, kept exactly as it was published. This page will not change again: anyone who accepted this version can always read back what it said at the time.
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Terms and conditions
Version 2026-09-15.21. What you are agreeing to
By creating an account you accept these terms. We record which version you accepted and when. If we change the text it gets a new version number and we ask you to agree again.
2. What BuurtFix is and is not
BuurtFix introduces neighbours to each other. The agreement about a task is between you and the other person — BuurtFix is not a party to it, not an employer and not a broker, carries out no tasks itself, and does not vet who signs up.
3. Your account
You are at least 18. You give a name your neighbours will recognise you by, and you keep your login details to yourself. One person, one account.
4. What you post
Post only tasks you genuinely want done, with a description and photo that are accurate. Not allowed: illegal work, work requiring a licence or certification you do not hold, misleading prices, and anything that infringes someone else's rights.
5. How you treat each other
Someone is coming to your home, or you are going to theirs. Behave accordingly. Harassment, discrimination, threats and unsolicited commercial messages are prohibited. You can block or report someone from within the app; reports are reviewed and can lead to an account being removed.
6. Payment
You agree the price between you and settle it between you. BuurtFix processes no payments and does not guarantee payment, quality or damages.
7. Liability
BuurtFix introduces people to each other and stops there. Everything after that — the arranging, the visiting each other's homes, the task itself, the paying — happens between the two of you, outside the app, and at your own risk.
Concretely: BuurtFix is not liable for damage to your home or belongings, for injury, for work done badly or not at all, for a task that goes unpaid, or for a dispute between you and the other person. We do not vet who signs up, we do not supervise the work, and we do not vouch for anyone's skill, reliability or insurance.
So use your judgement: agree things clearly in advance, look at the other person's ratings, and do not go ahead if you are unsure. If something feels wrong, block or report them from within the app.
Two things we do not exclude, because Dutch law does not allow it. Damage caused by our own intent or deliberate recklessness remains ours. And your mandatory rights as a consumer continue to apply in full — nothing above reduces them.
8. Ending your account
You can delete your account at any time via Delete your account. We may end an account that breaches these terms.
9. Governing law
Dutch law applies.